Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Clean
Friendly staff
Not centrally located
Lack of egg station
7.6/10
Very good
Rooms
7.7
Location
7.0
Service
8.8
Dining
7.7
Guest reviews
7.6/10
based on 6 reviews
8.3
8.3/10 based on 623 reviews
Frederick
United Kingdom,
April
2024
8.0/10
The hotel offers spacious and modern rooms with high-tech features like iPads, but the sophisticated controls may be overwhelming for some. The service is outstanding, with a particularly sweet and friendly housekeeper named Rebecca standing out. The location is very convenient for transportation but lacks proximity to major attractions. The dining options are great but may not cater well to vegans. Overall, a comfortable stay with excellent service and convenient location.
Rooms
8.0
The rooms are big, clean, and fairly new, equipped with an iPad for convenience.
Service
9.0
The service is sweet, friendly, and professional, with standout staff like Rebecca and Tiffany.
Location
7.0
The hotel is conveniently located near Ngau Tau Kok MTR station, but the entrance on a small street can confuse taxi drivers.
Dining
8.0
The dining experience is great, offering a variety of options, but not ideal for vegans.
Facilities
8.0
The facilities are well-maintained and offer convenience during the stay.
Mark
United Kingdom,
January
2024
8.0/10
The hotel offers brightly lit, very spacious, and clean rooms with a very comfortable bed, though there was a slight dust/mold smell upon entering. The service was very helpful and friendly except for the check-in staff. The location is very convenient, close to the MTR, and worth the money, though it is a bit far from the city center. The dining experience was great, but could use some improvement in the quantity and quality of foods. Overall, a comfortable stay with friendly service and a convenient location.
Rooms
8.0
The room was brightly lit, very spacious, and clean with a very comfortable bed.
Service
9.0
The staff, especially Hody, Tiffany, and Charlie, were friendly and willing to arrange special services like room service, dry cleaning, housekeeping, and laundry.
Location
8.0
The hotel is very convenient, very close to the MTR, making it a worthwhile stay even if it's a bit far from the city center.
Dining
7.0
The dining experience was great, offering eclectic British dishes but could be improved in quantity and quality.
Facilities
8.0
The hotel has a variety of facilities to enhance your stay.
Ronnie
United States,
September
2023
7.8/10
I had a pleasant 5-day stay at the hotel. The rooms were quite spacious and well-equipped, providing clean, comfortable, and spacious accommodation, albeit on the 31st floor with a partial view. The service was exceptional, with the staff being great at giving directions, especially Eddy at the reception, who was super friendly even at our late 10 pm check-in. The location offers easy access to public transport and the airport, although a bit isolated from bars/restaurants, which might disappoint those looking for more dining options. The dining experience was varied and bountiful, but unfortunately, some items like wholemeal bread were unavailable. The facilities overall were satisfactory and met my needs.
Rooms
8.0
The rooms are clean, comfortable, and spacious.
Service
9.0
The staff are super friendly and helpful.
Location
7.0
The location is convenient for public transport and airport access, though a bit isolated from bars/restaurants.
Dining
8.0
The dining offers a variety of options, but some preferences like whole meal bread may not be available.
Facilities
7.0
The facilities provided were sufficient for a comfortable stay.
William
United States,
July
2023
7.6/10
The hotel is quite spacious, especially for Hong Kong, with a nice design, well-equipped bathrooms, and comfortable beds.
Rooms
8.0
The room I stayed in was pretty big with two full-size beds and a bay window, making it a comfortable space.
Service
9.0
The hotel staff, especially Valentina, were cheerful and friendly, making our late check-in smooth and pleasant.
Location
7.0
The hotel is not at the center, but it's convenient to the subway and a nearby shopping mall. It's ideal for visiting Kowloon walled city park and offers easy access to Hong Kong Ocean Park and Disneyland.
Dining
7.0
The dining options were delicious with a variety of continental and local dishes, but the quantity and quality could be improved, especially in the buffet meals.
Facilities
7.0
The hotel offers a fine dining experience with fresh cream cakes and a good selection of dishes, though there's room for improvement in both quantity and quality.
Clean
Not centrally located
George
United Kingdom,
June
2023
6.6/10
I had a mixed experience at this hotel. The room was not very clean, with hair left in the drawers and on the floor, but the price, including dinner, was competitive for Hong Kong. The service was helpful and ready 24/7, with the front desk staff going above and beyond to assist. The location, while giving a local feel, was a fair distance from main shopping and dining areas. Overall, the facilities were just okay, nothing exceptional.
Rooms
5.0
The room was not very clean, with hair left in the drawers and on the floor.
Service
8.0
The service was helpful and the front desk staff were ready to assist 24/7.
Location
6.0
The location is more in the 'heartland' regions of Hong Kong, giving a local feel, but is far from the main shopping and dining areas.
Dining
8.0
Facilities
6.0
The facilities were just alright, nothing exceptional.
Competitive price
Not very clean
Edgar
United States,
May
2023
8.4/10
I had an amazing stay at the hotel. The rooms were spotlessly clean and had comfortable lighting, and the modern lobby with beautiful art pieces added a touch of elegance. Having an iPad for room service was a nice touch, and the overall design was thoughtful for a relaxing experience. However, the dining options were somewhat limited. The service was exceptional with staff who were kind and transparent about all hotel services and charges, enhancing my overall enjoyment. The location, while not in the heart of tourist areas, was great for business purposes near Kwun Tong and Ngau Tau Kok MTR stations. The hotel offered excellent value for money.
Rooms
9.0
The rooms were well designed for comfort and thoughtfulness, with modern amenities and even fruits provided.
Service
9.0
The service was top-notch, with staff delivering amazing attention to detail and a keen eye for making my stay enjoyable.
Location
7.0
The hotel's location, while not centrally located, was convenient for business at Kwun Tong near MTR stations.
Dining
8.0
The dining experience was good, but there could have been more variety in choices.
Facilities
9.0
The hotel offers a range of facilities to ensure a comfortable and enjoyable stay.
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